Legal document

Refunds and cancellation

Last updated: September 24, 2026

The free trial is your window to decide

The annual plan includes a 7-day free trial with no charge at all. Cancel before it ends (by day 6) and you are charged nothing. This is your time to try the app and decide if it works for you.

No refunds after the first charge

Once the first charge happens (on day 7 for the annual plan, or immediately for the monthly plan), we do not offer refunds for that period or any later one. You can cancel anytime so you are not charged again, but the period you already paid for is not refunded.

Your legal rights are not affected

This policy does not limit any consumer-protection right the law of your own country gives you, such as the 7-day right of withdrawal that some countries grant for online purchases. If your local law gives you a right this policy doesn’t cover, that law governs — write to us and we’ll sort it out.

How to cancel your subscription

Go to Profile → "Manage or cancel subscription". That opens Stripe’s secure portal, where you can cancel, no calls or questions asked. Cancellation takes effect at the end of the period you already paid for: you keep access until that date and are not charged again.

Failed payments

If your card declines a charge, we notify you in the app so you can update it. If the charge can’t go through after several attempts, your access pauses until you update your payment method.

Have a specific case? Write to us at support@hybridengine.app and we’ll take a look.